BCT Named Six-Time Champion for Service Excellence

BCT continues to scoop multiple awards, and our customer service has once again been recognized by professional associations. Our customer contact centre has won multiple awards at the "2016 HKCCA Awards" organized by the Hong Kong Call Centre Association ("HKCCA"), including:

"2016 Mystery Caller Assessment Awards"

Finance & Insurance – Gold Award (for 6th consecutive year)
Finance & Insurance – Best-in-class Award (for 5th consecutive year)
Best-of-the-Best Award (for the 3rd time, and 2nd consecutive year)

"Asia Pacific Contact Centre Association Leaders"

Recognition of Excellence Award (for 2nd consecutive year)

The awards were executed by Hong Kong Quality Assurance Agency ("HKQAA"), who evaluated the service quality of participating customer service hotlines from a customer's perspective for six consecutive months. After three rounds of assessments, BCT earned the highest score both within its industry category and across all industry categories, sweeping the awards mentioned above. As an MPF expert, BCT continues to enhance service standards for its 1 million member accounts. These awards demonstrate that, with our professionalism and multi-channel service platform, we deliver one-time solutions and empower customers to manage their MPF accounts easily anytime, anywhere.

Introduction

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