MPF/ORSO
                                                               
                                                               

                                                              Channels and Touch Points

                                                              ParticularsWebsiteSmartphone Apps24-hour IVRSMember HotlineServicing Bank Branches
                                                              Perform fund switching / change of investment instruction Tick Tick      
                                                              Check fund price True True True True  
                                                              Update Information Tick Tick   Tick  
                                                              Change PIN Tick Tick Tick    
                                                              Check balance and contribution record Tick Tick Tick Tick
                                                               
                                                              Obtain product / investor education information Tick   Tick Tick  
                                                              Handle enquires Tick     Tick Tick
                                                              Obtain e-Statement Tick Tick      
                                                              Obtain administrative forms Tick   Tick Tick  
                                                              Submit documents         Tick